Returns & Exchanges

At NuPhy®Studio, we want you to be fully satisfied with your mechanical keyboards and accessories. If you are not happy with your purchase, you may return your items within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

2

Prepare the Package

Ensure the product is in its original condition and packaging, including all keycaps, switches, cables, and tools that were included in the box.

3

Ship the Item

Affix the provided return label or ship the package to our designated service center using a trackable shipping method to ensure safe delivery.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing