Frequently Asked Questions
Everything you need to know about your NuPhy experience.
What is the typical shipping timeframe for international orders?
Most international orders are processed within 1-3 business days and typically arrive within 7-15 business days, depending on your location and local customs processing.
Are your mechanical keyboards compatible with both macOS and Windows?
Yes, all NuPhy keyboards are designed to be fully compatible with both macOS and Windows. We include dedicated keycaps and a physical toggle switch to ensure seamless integration across systems.
What is your return policy for NuPhy products?
We offer a 7-day return policy for items in their original packaging and condition. Please note that customers are responsible for return shipping costs unless the product is defective.
How long does the battery last on wireless models?
Battery life varies by model and usage, but typically ranges from 48 hours with full RGB lighting to over 150 hours with the backlighting turned off.
Do the keyboards come with a warranty?
Every NuPhy keyboard comes with a one-year limited warranty that covers any manufacturing defects in materials and workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options available at checkout.